This Help Page provided is for our customers to enjoy the site and
be able to use the site effectively and quickly. The list of topics
here, deal with the different aspects of the site. It has been developed
from a customer's point of view, surveys carried out and queries
brought to our attention.
BetRogers are committed to providing the best customer service possible.
If you are still not satisfied with this information, please do
not hesitate to contact us.
REGISTRATION:
Simply click the Join tab at the top of the page. This will then
lead you to the user- friendly Account Registration page. Fill out
the form, making sure that your information is accurate and all
Required Data (which is noted with an asterisk *) is complete. The
more details that you give us; the easier it is to process your
application and winnings. Confirmation is then sent to you that
will require your attention.
The entire Registration process should take about five minutes.
Further to this, BetRogers reserves the right to request any additional
information relating to your account, including copies of personal
documents like driving licence, bank and credit card details, etc.
at any given time. Failure to supply such information may result
in restrictions on future transactions or the suspension of the
account.
This is just an added security measure against possible fraud.
Please note all bets are in EURO ONLY, and we do NOT ACCEPT SOLO, SWITCH And ELECTRON cards at this time.
After registering you can make a deposit using your debit or credit
card online. You can also choose to deposit by bank wire or by sending
us a bank draft or cheque.
Simply follow the Your account details link at the top of the page. This will
then lead to you to the Your account details page where you will be able to choose
the Deposit option. Just follow the instructions and as soon as
your funds clear, you can start betting.
If you have a credit or debit card you can clear your deposit instantly
online. Please take care to fill in the card number accurately,
including expiry date, and the name on the card. Fill in the amount
you wish to deposit and as soon as we receive online authorisation
for your deposit the funds will be available for you to bet with
from your account. This usually takes less than a minute. The deposit
is confirmed on-screen and by e-mail.
If you have chosen to use bank wire transfer, bank draft or cheque,
you will not be able to place bets until the funds have cleared.
When the funds have cleared you will receive e-mail to that effect,
your account will be credited immediately, and you will be able
to place bets according to your balance.
Simply follow the Your account details link at the top of the page. This
will then lead you to the Your account details page where you will be able to
choose the Withdrawal option. Just follow the instructions and make
sure that the information is accurate.
Select the amount you want to withdraw. Select the payment method
you want, and fill in the information requested on screen. Please
note that all payments made to a customer via Debit or Credit card
must be to the same card initially used for account deposits. In
the event of this not being possible, payments will be made by cheque
in accordance with the customer personal account details. BetRogers
reserve the right to pay the full amount of your withdrawal funds
in check or bank wire under the full discretion of BetRogers management.
When you deposit using a bank draft or cheque, winnings can only
be paid out by cheque.
When you deposit funds using bank wire, you can choose to withdraw
funds in either cheque or bank wire. For withdrawal by bank wire,
we will only wire the amount you requested to the bank account where
you originally made your bank wire deposit.
In general, all fund withdrawals will be processed and sent to you
within 14 days.
The withdrawal is confirmed on-screen and by e-mail.
All payments to credit/debit cards are made during normal business hours, and are not automatically debited from your account. Our normal business hours are 10am to 8pm daily. Payment requests after these hours will be processed at the earliest opportunity during the next business day.
BetRogers reserves the right to cancel and re-process the withdrawal of funds in order to comply with card scheme rules. BetRogers cannot be held liable for any charges incurred as a result of abiding by these rules. Please note, that where possible the first withdrawal may be made back through the original method to deposit funds to your BetRogers account.
Refunds to credit cards:
MasterCard: Due to MasterCard regulations, we a re unable to issue refunds/credits back to Mastercards other than those issued in the United Kingdom.
Cheque (Ireland only)
Cheques take 10-15 working days to reach Irish addresses, cheques will only be made payable to the account holder and are non transferable.
BetRogers provides one of the most efficient betting systems
on the Internet. All of our betting procedures and features are
very user-friendly because we have always put our customers first.
Before you can start betting on the site, you must register as a
member of BetRogers. Then, you must choose a deposit option. If you
use your credit card or debit card as your method of deposit, your
account can be credited within a matter of seconds. After your account
has been credited, you can then start betting.
Single Bet: BetRogers posts schedules and odds on all betting
events, available live on the site. Choose a sport, then the event
that you wish to bet on. When you have chosen your selection click
on the odds {Fixed Odds or Starting Price (SP)}. Your selection
will automatically appear on your Betting Card. Enter the amount
you wish to stake in the box provided and select Singles from the
wager type list. Once you are happy with your stake and wager type
click the 'Update Slip' button. To place the bet, click on the 'Place
Bet' button. Your bet will be checked and if authorised you will
see a confirmation screen. You may confirm or cancel your bet at
this point.
Combination/Multiple Bet: Follow the same steps as for a
Single Bet (detailed above) until the Betting Card is generated.
When you have added as many selections as you wish, enter the amount
you wish to stake in the box provided and select the required wager
type from the wager type list. Once you are happy with your stake
and wager type click the 'Update Slip' button. To place the bet,
click on the 'Place Bet' button. Your bet will be checked and if
authorised you will see a confirmation screen. You may confirm or
cancel your bet at this point.
Please note that bets are instantly recorded and the total amount is automatically debited from your account.
Simply follow the Your account details link at the top of the page. This will then
lead you to the Your account details page where you will be able to choose a number
of options according to your needs and information required.
From here you can:
deposit/withdraw funds from your account.
account Statements can be viewed within specific periods of time, including deposits, withdrawals, unsettled bets, winning bets. (You may also have your statement emailed to you.
add,modify and remove any credit card details.
change your account preferences. change your personal details. change your password.
Your account will show any winnings, paid back into your account,
immediately after we have settled the bet. We settle bets once we
have confirmed the result for betting purposes and, win or lose,
you can find the results of events at our site. Please note that
all events on a bet have to finish before you will receive any winnings.
There are four main types of odds used for betting purposes on this site.
a)
Fractional Odds:
This is the ratio of winnings to stake that you will receive if your selection is successful.
This can be clearly explained with the use of an example:
Paul = 1 to 6 (1/6) John = 8 to 1 (8/1)
In order to win €1 on Paul, you need to stake €6.
Thus, if Paul wins, your return would be €7 (the €6 you staked plus
the €1 you won).
In order to win €8 on John, you need to stake €1.
Thus, if John wins your return would be €9 (the €1 you staked plus
the €8 you won).
b)
Multiplier/Decimals:
This type of odds is very easy to understand and use.
We can illustrate this with an example:
Manchester United = 2.20
Draw (Tie)= 1.90
Liverpool= 1.50
If you had placed a bet of €100 on Manchester United, and that team
won, your total winnings including your stake would be €220 (the
return is deduced by multiplying your stake with the odds listed).
If you had placed a bet of €100 on the Draw, and that was the result,
your total winnings including your stake would be €190.
If you had placed a bet of €100 on Liverpool, and that team won, your total
winnings including your stake would be €150.
c)
Money Line:
This is the most common type of odds used in American sports.
It is very easily explained with the use an example:
The Denver Broncos = +130
The Miami Dolphins = -145
The plus (+) figure denotes the underdog and the amount you can
win when you bet €100.
The minus (-) figure denotes the favourite and the amount you need
to stake in order to win €100.
Therefore, based on the above example, if you placed a bet on The
Denver Broncos, you can win €130 for every €100 staked.
On the other hand, if you placed a bet on The Miami Dolphins, you
will have to stake €145 in order to win €100.
d)
Pointspreads:
This type of odds is also known as the 'spread', 'the line' or Handicap Betting.
It is used as a margin to handicap the favourite team by giving
points to the underdog team for betting purposes only.
By using an example, we can illustrate how to read Pointspreads:
The Chicago Bulls = +6.5 -110
The London Towers = -6.5 -110
If you were betting on The Chicago Bulls, it would be understood
that you have an extra 6.5 points added to the final score on the
'Bulls'. Therefore, even if The London Towers won the game by 6
points, you would still win the bet because of the 6.5 points handicap
added to the 'Bulls'.
Note that you would win €100 for every €110 staked.
Furthermore, if you were betting on The London Towers, it would
be understood that you were giving away 6.5 points as handicap.
Thus, The London Towers must win the game by at least 7 points in
order for you to win the bet.
Note that you would win €100 for every €110 staked.
Please
Note: For accuracy of settlement, all winnings are calculated on
the basis of our decimal odds. Fractional odds are only approximated
representations of these odds.
Please Note: For accuracy of settlement, all winnings are calculated on
the basis of our decimal odds. Fractional odds are only approximated
representations of these odds.
The Independent Betting Arbitration Service (I.B.A.S.) was set up
in November 1998, charged with the responsibility to deliver authoritative
arbitration in a structure that is truly both impartial and independent,
thus effectively serving both bookmakers and their customers.
The I.B.A.S. Commitment is to provide impartiality and fairness
to both parties. The service maintains an independent panel of experts
who give the appropriate amount of care and attention to all disputes.
Furthermore, confidentiality is continuously maintained throughout
the process.
All bookmakers registered with I.B.A.S. must abide by their ruling.
Any bookmaker who fails to fulfil that commitment will be removed
from the register.
BetRogers Bookmaker is a licensed bookmaker in the Republic of Ireland. In order to place a bet using our telebetting or on-line betting services - you need to be 18 years or older. In some countries, it is illegal to place a bet. BetRogers Bookmaker and its officers / staff do not encourage you to bet if you are under age or if it is illegal to place a bet from your jurisdiction.
